Do I need to register before placing an order?
No,you do not have to. You can place the order directly on our website without register.If you change another computer next time,then you will not see the first order information. If you like,you can also choose to register on our website.
How do I register?
Click “Create Account” at the top right corner of our website. You can register with Facebook, Google+, or your Email account.
What if I forgot my login password?
Click the “forgot your password?” at the Login page, fill in your registered email then we will send a new password to your registered email.
How to apply discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email firstname.lastname@example.org
How to get my discount?
There are several ways to get discount from our website.
Log in our website and register, then you can always get latest discount via E-mail!
ORDERING & PAYMENT
Can I remove item from the shopping cart?
Yes. if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item from the order.
Can I modify or cancel my order?
If you did not pay for the order,then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 24 hours, Please send a request to our customer service “email@example.com” representatives your order for assistance.
If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?
We can only change those information for you if the order is not shipped out. Therefore please be more careful to place the order. If there are changes, contact us via firstname.lastname@example.org.
What kind of secure payment methods do you accept?
We use PayPal to facilitate our payment process. You can use Credit Cards, Debit Cards. PayPal Wallet, Bank Account. E Check, and any other payment methods that PayPal supports to complete your order on our website. And we also support Credit/Debit card of Visa Card, Master Card, JCB, Maestro.
How do you secure my payment information?
We do not process any of your payment information.
Why do I get less refund for the items sometimes?
Please be noted if there is a discount for your order,we will refund you the amount with the discount, that means we will refund what you actually pay for each item.
SHIPPING & HANDLING
How long is your shipping time?
This depends on where you are located. The standard shipping time to US is about 7-15 working days.
What delivery companies do you use?
We only use safe and reputable delivery companies like DHL.UPS. USPS, Postal Mail etc.
Is there any additional fee or tax?
For most of the countries, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However for some European countries, our customers may need to pay the duties or VAT according to your countries’ levying rules.
Do you ship to PO BOX and APO/FPO/AFP military addresses?
We can only ship to those addresses by standard shipping (about 2 weeks for delivery). If you want to receive the items by expedited shipping(in 10 days), please provide a physical address.
How do I track my order status?
Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 2 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to Track package Enter your tracking number and you can track your order.
Where is my order now?
To track your order, please go to
Enter your tracking number and you can track your order.
What’s my tracking number?
After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.
What if I encounter other problems on xoomall.com?
Please take a picture of the problem you met or screenshot and send it to email@example.com so that we can handle the issue ASAP.